Return Policy
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Return Period
You may return most items within 30 days of delivery for a full refund or exchange. The return period begins on the date you receive the item. To be eligible for a return, items must be unused, in their original condition, and in their original packaging.
Return Conditions
Items must be returned in their original condition, unworn, unwashed, and with all tags attached. Items that show signs of use, damage, or wear may not be eligible for return. We reserve the right to refuse returns that do not meet these conditions.
Please inspect your items upon delivery and contact us immediately if you notice any defects or damage. We will work with you to resolve any issues promptly.
Cost of Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as receiving a damaged or incorrect item. We recommend using a trackable shipping method to ensure your return reaches us safely.
If you received a defective or incorrect item, we will provide a prepaid return shipping label. Contact us to arrange for return shipping in these cases.
Return Process
To initiate a return, please contact us using the contact information provided below. Include your order number, the items you wish to return, and the reason for return. We will provide you with return instructions and a return authorization number.
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 10 business days using your original payment method.
Non-Returnable Items
Certain items are not eligible for return, including custom-made or personalized items, items that have been used or damaged by the customer, and items returned more than 30 days after delivery. Gift cards and promotional items may also be non-returnable.
General Legal Requirements
This return policy complies with applicable consumer protection laws. Your rights as a consumer are not limited by this policy. If you are located in a jurisdiction that provides additional consumer protections, those rights remain in effect.
We are committed to resolving any disputes fairly and in accordance with applicable laws and regulations.
Order Cancellation Policy
You may cancel an order before it has been shipped by contacting us immediately. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.
If you cancel an order before shipment, we will issue a full refund to your original payment method within 5 business days.
Refund Procedure
Refunds will be issued to the original payment method used for the purchase. Processing times may vary depending on your payment provider, but refunds are typically reflected within 5-10 business days after we process the return.
If you paid by credit or debit card, the refund will appear on your statement. For other payment methods, please allow additional time for processing.
Contact Information
For questions about returns or to initiate a return, please contact us:
Vendormerchantin
3160 US-50, South Lake Tahoe, CA 96150, United States
Email: hello@vendormerchantin.world
Phone: +1 530 577 2364